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Home printers. Enterprise printers. Large-format printers. Industrial presses. Specialty printing solutions. Managed print services. Business solutions. Industry solutions. HP Services.
Explore all. Public sector purchasing. Retail solutions. Back to Business Sale. Business store. University student discounts. Business discounts. Track your order. Shop PCs. Gaming PCs. Z Workstations. Shop Print. Laser printers. Large format plotter printers. When prompted, select the connection type, and then follow the on-screen instructions to set up the printer.
If you can open Printer Assistant, the issue is resolved. If you cannot open Printer Assistant or the red X displays and the connection still fails , continue to the next step. Step 2: Uninstall any HP printer software Uninstall the HP print driver and software before reinstalling the latest driver. Disconnect the USB cable from the printer, if necessary. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes. Step 3: Reinstall the latest driver from the HP website After uninstalling the software, download and install the latest version of the full feature software.
Step 4: Restart the computer and the printer Restart the computer and the printer after reinstalling the driver to finish setting up the software in Windows. If you cannot open Printer Assistant, and the Connect a printer tool displays, connect the printer again, and then restart the printer and computer to complete the installation. This issue is for computers and network-connected printers upgraded to the most recent version of Windows.
After installing the full feature HP printer software, the Select a Printer window displays with two or more names for your printer when you open HP Printer Assistant software. Printing functionality might be different depending on which name you select. Use the following workaround to remove all printer names from the Devices and Printers folder, and then set up the printer again. Step 1: Remove the printers from your list of devices Delete the printers from Windows before setting up your printer again.
Search Windows for devices , and then click Devices and Printers in the list of results. Right-click one of the icons for your printer, and then click Remove Device. Repeat this step for any other icons for your printer. Click Connect a new printer , and then follow the on-screen instructions to complete the printer setup. Step 3: Make sure the printer is set as default Confirm your printer is set as the default printer in Devices and Printers.
Return to the Devices and Printers window, and then make sure your printer is set as the default printer. If your printer icon does not include a green check mark, right-click the icon and set it as default. If you can open HP Printer Assistant , the issue is resolved. If you cannot open HP Printer Assistant , continue to the next step. Step 2: Uninstall the HP printer software Remove all HP printing software from the computer before reinstalling the latest driver.
Is Printer Assistant available for Mac? The Mac full feature driver installs HP Utility , which has similar tools and features. Select a location. Europe, Middle East, Africa.
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