It is probably something generic, like repeating your name or password or admin There is a tiny chance you can reset the password.

When you start the reset process it will prompt you for an email account to send the confirmation number to.

The reset will send a 4 character code to that email. Get the code and enter it and you will have the option of resetting the password. I doubt that what you have is a real "OEM" type license. If it was, they would have installed Office without creating a dummy account for you. When you opened an Office app, you would have been prompted to provide the email account to complete the activation. No you cannot delete and recreate the account.

Once an account has been created and deleted it is locked out. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software.

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Details required :. Cancel Submit. Hi Edwarr. That's not the way any OEM is allowed to resell Office. Anything else is software piracy and no legit provider would risk it. Ask him to look closely at the paperwork that came with the PC if he was invoiced for Office If so the key should be listed or attached. Privacy policy.

To determine whether you have a retail edition or a volume license edition, use one of the following methods, depending on which version of Microsoft Office product you've installed.

If you're using a Microsoft product, see View Microsoft licenses and services with PowerShell. Follow the steps to find your license type and other details about your version of Office. In this example, the screen displays the Retail type license. Retail media includes a lowercase "r" before the ".

WW" in the folder name and before the "WW. For example, the installation file for Proplus retail is Proplus r WW. Proplus non-retail is ProplusWW. At the command prompt, type cscript ospp. To determine the Office volume license type on a Mac, open an Office app such as PowerPoint , select the name of the app in the menu, and then select About app.

The following Online Services are included in the Office suites, available through Volume Licensing. Office Office is the latest software that gives you access to your familiar Office applications, email, calendar, HD video conferencing, and most up-to-date documents.

Software Assurance customers benefit from an efficient migration path to Office and can take advantage of training, deployment planning, technical support benefits, and more to get the most out of the software. Use of some devices or functionalities may require the purchase of separate licenses.

The following software is included in the Office suites, available through Volume Licensing. Full USLs: For new customers who haven't previously purchased a corresponding solution from Microsoft and for Office on-premises software customers who don't have Software Assurance. Add-on USLs: For Office on-premises software customers who want to try an Office cloud solution without giving up their on-premises solution or who are not ready to fully transition to the cloud.

Add-on USLs provide the full benefits of Office at a fraction of the cost. To purchase Add-on USLs, customers must have and maintain Software Assurance on their qualifying on-premises solution. Add-on USLs must be purchased on the same agreement or enrollment as the qualifying licenses. To purchase, customers must have and maintain Software Assurance on their qualifying on-premises solution. These licenses may be purchased only at contract renewal and on the same agreement or enrollment as the qualifying licenses.

Step-up USLs: For Office customers who want to upgrade the level of their service during the term of the enrollment or agreement. These licenses must be purchased on the same agreement or enrollment as the base license from which the customer is upgrading. Microsoft offers volume licensing programs to help reduce administrative overhead and software-management costs for your organization, while enabling product licensing on an ongoing basis at considerable discounts.

The various licensing options enable you to choose the program that works best for your management and operational needs. Contact a local reseller to confirm availability in your area. Prices for licenses acquired through Microsoft resellers are determined by the reseller.

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Do I need to purchase Office E5 to get those features? Can a business user download the free Office apps onto their phone or tablet? What do users get with Office mobile apps on devices with screen sizes greater than Related links.